We do our best to dispatch your order the same day if it's placed before 1pm. Delivery times are a guide and are not guaranteed due to delays with our delivery partners, which are out of our control.

We are proud to offer all our customers a 30-day satisfaction guarantee. This allows you to return anything you have bought from KeraStraight within 30 days of the purchase date, for either a full refund or an exchange with a valid receipt or delivery note.

To be eligible for a No Quibble Return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our guarantee, we reserve the right to refuse further returns from them.

This does not affect your Statutory Rights.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Any item not in its original condition or is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase